CHANGES AND RETURNS

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All items purchased through the web can be returned or exchanged. If you are not happy with your order then you have the right to return the item to our distribution hub within 30 days of ordering. Any request for a return must be communicated to us by email or telephone indicating us the reason for the return and must be approved before any goods are sent to us. All returns will be sent to Calle Valdés Nº12, 29600, Marbella, Málaga (Spain). Please bear in mind that these must be returned in the same condition in which they were acquired. We will contact you to arrange the collection of the item you wish to return. However, changes and refunds will only be given under the following conditions:

1.Changes

If you would like to change your item for a different size or a different model you will have 30 days to make your decision. This guarantee will let you decide whether to make a change in size or model if something does not convince you. In that case we will cover the postage cost for returning the item and we will send you the new item without any cost.

2.Returns

If for any reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). The articles must be returned undamaged and with their labels attached.

Louis Fugaro will not cover the postage cost for returning the item. However as mentioned above, before any exchange or refund procedure it is essential that you contact us to solve the problem as soon as possible. A refund of the returned goods will be credited within 14 days to the your original method of payment. Shipping costs are on your expense unless the item you ordered has been sent damaged or faulty.

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